Privacy Policy

1. Introduction

Loom Realty respects privacy and uses personal, business, and BOR client information to operate broker supervision, onboarding, compliance, billing, account, and marketing workflows. This Privacy Policy applies to loomrealty.com, account features, lead forms, email list signups, and BOR service communications.

2. Information We Collect

We may collect information you provide directly, including:

• Name, email, phone number, city, state, company, role, and account credentials
• Entity, ownership, license, officer, agent, property, unit count, and service location details
• BOR agreement status, insurance carrier, policy dates, additional insured confirmations, corporate documents, billing status, and onboarding records
• Monthly BOR check-in details including claims, disputes, complaints, DRE notices, insurance lapses, and operational changes
• Marketing preferences, email list source, communications, and support requests

We may also collect device, browser, IP address, referral, usage, security, cookie, and analytics data.

3. How We Use Information

We use information to:

• Create and manage accounts, authentication, password resets, and client access
• Evaluate BOR fit, perform onboarding, support broker supervision, and maintain compliance records
• Track insurance, corporate documents, billing status, unit counts, service locations, and monthly client issues
• Send transactional, operational, billing, legal, security, and BOR service communications
• Send marketing emails about BOR services and compliance topics when permitted
• Improve the website, protect security, prevent abuse, and comply with legal obligations

4. How We Share Information

We may share information with:

• Loom Realty personnel including David Levine Bramante and Kayla Jane Bramante
• Service providers for authentication, hosting, database, storage, email, payments, communications, analytics, and document workflows
• Professional advisors, insurers, attorneys, accountants, regulators, government agencies, or counterparties when needed for BOR services, compliance, claims, disputes, or legal obligations
• Third parties you direct us to work with or authorize us to contact

We do not sell personal information.

5. Sensitive Business and Compliance Records

BOR client records may include insurance, corporate, licensing, billing, claims, disputes, and compliance information. You should only submit accurate records that you are authorized to provide. Do not submit unnecessary Social Security numbers, bank account numbers, or highly sensitive personal data unless Loom Realty specifically requests it through an approved secure workflow.

6. Data Security

We use reasonable technical and organizational safeguards, including third-party authentication and database services. No online system is perfectly secure. You are responsible for protecting your password, using secure devices, and promptly notifying us of suspected unauthorized account access.

7. Retention

We retain information as needed for BOR services, account administration, legal compliance, audit defense, dispute resolution, payment records, marketing records, and business operations. Retention periods may vary based on the type of record and applicable legal or contractual requirements.

8. Marketing Choices

You may opt out of non-transactional marketing emails by replying with an unsubscribe request or using available email preference tools. We may still send account, billing, legal, security, and BOR service communications.

9. California Privacy Rights

California residents may have rights to know, access, correct, delete, or limit certain uses of personal information, subject to exceptions. To make a request, contact us using the information below. We may need to verify your identity before responding.

10. Cookies and Analytics

We may use cookies, local storage, analytics, and similar technologies to operate the site, remember preferences, improve performance, and understand traffic. Browser settings may allow you to limit some cookie behavior.

11. Children's Privacy

The site and BOR services are intended for adults and business users. We do not knowingly collect personal information from children under 13.

12. Changes

We may update this Privacy Policy by posting a revised version on the site. Continued use after posting means the updated policy applies.

13. Contact

Privacy questions or requests may be sent to davidbramante@gmail.com or 310-906-5459.